COVID-19 Information and Update

July 31, 2020

 

RE: COVID-19 Information and Update

 

With recent easing of Provincial restriction that took effect July 17, 2020, we would like to update our clients of some changes to our operating procedures and policies in response. We are excited to see our community moving in such a positive direction and will continue to do our best to maintain the safest possible environment for all. Below are a list of procedures that will remain in place effective August 3, 2020 until further notice:

Entry to the Office

Access to our office will once again be permitted with specific precautions in place. We installed plexiglass at all service desks, and hand sanitizing stations at entrance points for customer use. We require all customers wear a face covering inside our offices and ask that only one client enter the office at a time.

Accessing Your Unit

Appointments are no longer required to gain access to your unit. When attending the storage facility, we ask that you either call or come into to the office when you arrive to provide the name and phone number of everyone visiting the facility, which will be entered into our log for customer safety/security and potential contact tracing. We ask for everyone’s cooperation in following the direction of our staff as they work to manage the safe flow of traffic and sanitization protocols.

Use of Face Coverings or Masks

In response to the KFL&A Public Health units public health order, we are now asking all clients to please wear a mask or face covering when visiting our facilities to help protect others. We will be unable to permit access to our indoor facilities without a mask or face covering.

At outdoor facilities, our staff will be wearing masks or face coverings when assisting clients, and we would request the same courtesy in return, during these interactions.

Operational Hours
We continue to be available to our customers during our temporary hours which are detailed by location below. Our website also remains available in order to manage your account and access other information you may need during this time.
 
Contactless Rentals

Customers wanting to rent a unit, but not wanted to attend the office, may do so by contacting us by phone or email, or by making a reservation online. If you’d like to see a unit in-person, please call into our office and bring a face-mask with you for the showing. Once a size/unit is confirmed, we will email a link to your E-Lease that you can complete at your convenience. Upon completion of the E-Lease, a payment will be taken through one of the methods detailed below, and a move-in time can then be booked with one of our team members.

Customers renting a unit for the first time will need to provide the following; two pieces of ID, (photo ID can be emailed to us), complete contact information, give two alternate contacts such as friends or family members, a valid Visa or Mastercard, and valid email address where the E-Lease can be sent.

Remote Payment Options

We continue to strongly encourage remote payment options listed below - we will be unable to accept cash during this time. If you require assistance using any of these options please do not hesitate to reach out to our office. 

Online/Telephone Banking: to set up online banking you can add “R. Paul Martin Construction Co. Ltd.” as a payee to your bank’s bill payments system, then reference your account number found on your invoice or receipt. If you are having trouble locating your account number, you can call our office to have them help you.

Online Credit Card/Visa Debit: customers can logon to our website and click on the “pay online” box on the home page and then select the site you store with. You will be asked to “create an account”, which will then ask for your gate access code or the phone number on file, along with our unit number in order to confirm your identity.

Direct Withdrawal (ACH): our staff can send a copy of our Pre-Authorized Debit form that can be filled out in just a couple of minutes and return back to our office with a void cheque or direct withdrawal form from your banking institution. Regular rental payments will then come directly out of your account when due.

Automatic Credit Card: to arrange for rent payments to be paid automatically on your credit card, you can simply call our office, provide the credit card information to our staff over the phone, and let them know you would like to be enrolled for this payment method.

We are working hard to keep our customers and staff safe and healthy and appreciate your patience and support as we do so. We will continue stay in touch as the pandemic unfolds, and remain available if there are any questions or concerns. You may contact the facility with which you store, either by email or telephone within our new temporary hours.

Site Contact Information and Hours

Martin’s People’s Storage
42 Terry Fox Drive 613-545-1362 | mps@martingroup.ca
Temporary Hours: Monday to Sunday - 9:00 am to 5:00 pm

Martin’s Climate Controlled Storage
95 Terry Fox Drive 613-542-4510 | mccs@martingroup.ca
Temporary Hours: Monday to Saturday - 9:00 am to 5:00 pm

All About Storage
1600 Bath Road 613-389-1655 | aas@martingroup.ca
Temporary Hours: Monday to Saturday - 9:00 am to 5:00 pm

Get Smart Storage
2880 Princess Street 613-389-0383 | gss@martingroup.ca
Temporary Hours: Monday to Saturday - 9:00 am to 5:00 pm