Martin's Storage
  • About Us
      • Company History
      • Why Store With Us?
  • Getting Started
      • Size Guide
      • Pricing
      • Storage Tips and Tricks
      • Make a Reservation
      • Frequently Asked Questions
      • Climate Controlled Storage
      • Prohibited Items
      • EasyCode
  • Storage For You
      • Personal Storage
      • Student Storage
      • Military Storage
      • Commercial Storage
      • Vehicle Storage
  • Storage Near You
      • Martin's People's Storage
      • Martin's Climate Controlled Storage
      • All About Storage
      • Get Smart Storage
  • Auctions
  • Contact Us

 Questions? Give us a call: (613) 545-1362  

Pay Online  Reserve a Unit

Frequently asked questions

If you need help, we have a list of frequently asked questions and answers. We strive to give you the best buying experience possible. Click a question below to view the answer.
Why choose Self-Storage over other types of storage?
Self-Storage allows you to be in control. When you need extra space you can rent your own private space and put your own lock on the door allowing you to be in control of your belongings. You can come and go as you like within business hours and there are no additional fees beyond a one-time administration fee. When you choose a regular storage company, you relinquish your control to them. Your belongings are stored within a warehouse and you make an appointment if you need to access them.
How do I choose the right space for my needs?

Once you have determined everything you intend to store, you can check out our size guide, or call / drop in to any of our four locations and speak with our storage experts. They will guide you through the selection process. Identifying your largest and most awkward items, what can be stacked and what cannot, and if a couch can go on its end, helps with this process. Before you move in, we will take you to the space to confirm it is right size for your needs.

What kinds of sizes are available?

We have from very small to very large spaces and everything in between. With the exception of our two smallest spaces (5’ w X 5’ d X 4’ h & 5’ w X 5’ d X6’ h), all of our spaces have a height of 10’ or more. Some of our most popular sizes are,

  • 5’ w X 10’ d X 10’ h
  • 5’ w X 15’ d X 10’ h
  • 10’ w X 10’ d X 10’ h
  • 10’ w X 15’ d X 10’ h
  • 10’ w X 20’ d X 10’ h
  • 10’ w X 30’ d X 10’ h

However, there are many more sizes from which to choose.

Size Guide?

Do I need a climate-controlled space?

Climate-controlled spaces are heated or air-conditioned (depending on the season) in order to maintain a constant humidity and temperature. “Standard” storage spaces (non-climate controlled) gradually heat up or cool down as the seasons change.

Choosing climate-controlled storage is always an individual preference. It is worth considering if you are storing over an extended period of time (across seasons) and if you are storing items sensitive to fluctuations in temperature and humidity. For more information on climate-controlled storage and a list of items that would benefit from its use, click here.

Do you have vehicle/RV storage?

Depending on the size (including height especially if it is on a trailer), we have some indoor spaces that can accommodate vehicles. We also offer outdoor parking at all four locations.

What security features are in place?

We have security measures in place to make you feel comfortable leaving your belongings at any one of our sites. All sites have closed circuit television and video surveillance. Martin’s People’s Storage and Get Smart Storage have on site resident managers and are fully fenced with a single gate access. Get Smart Storage offers an access control gate where customers punch in their individual access code into the keypad in order to open the gate. Martin’s Climate Controlled Storage and All About Storage have a building security system and during access hours, clients must log in and out. All locations with the exception of Get Smart Storage (because it has an access control gate), keep access hours and office hours the same so that staff are available to monitor the sites and assist you.

What do I need to bring with me when I rent a space?

You will need:

  • One piece of government issued identification and a credit card
  • Means to pay your first 4 weeks rent and one-time administration fee. We accept cash, debit, MasterCard, and Visa
  • Lock for your individual space (these are available for sale at each location)
  • Time (15-20 minutes) to fill out the paperwork (rental agreement & tenant information)
What payment methods are accepted?

We accept cash, debit, MasterCard, and Visa. Payments are accepted in person, online, or through pre-authorized credit card payments or automatic withdrawal.

What is the billing period?

Spaces are rented on a 4-week rolling rental basis. Every four weeks your payments will automatically come due. It does not matter on which day of the month you begin your tenancy.

If you choose to rent for a period of one year and pay the year up front, the last 4 weeks of your yearly billing period are free and you are not subject to any rent increases during the year period.

Am I tied to a contract?

Absolutely not! We offer flexibility in how long you wish to store with us. After our minimum four-week rental period, you are able to vacate whenever you no longer need to store your belongings by providing us with at least 7 days notice before your rent comes due again.

How do I cancel my rental agreement?

By giving us notice in person or by email, 7 days before the expiry of a 4-week term. Once you have stayed the minimum of four weeks, and as long as you give proper notice, we can rent by the week if you don’t require the space for another full 4-week term.

What moving supplies are available for sale at your storage locations?
  • Boxes
  • Tape
  • Mattress Covers
  • Locks
What moving equipment is available for my use at your storage locations?

We want your move to be as easy as possible!

  • Dollies
  • Trolleys
  • Ladders
Do I need to have insurance for my belongings?

While we work hard to keep our sites clean, well maintained, and with features that provide peace of mind, it is the tenant’s responsibility to provide their own insurance. Many homeowner insurance policies cover items stored in a storage facility and so it is important to contact your broker and determine what coverage you might already have. Additionally, there are specialty insurance providers that offer coverage for contents kept in storage. Feel free to have your broker contact us if they have any questions about the construction or other features of our properties.

When can I access my storage space?

You can access your storage space whenever you want between the access hours posted for each site. Get Smart Storage has an access control gate and so can offer extended hours. Click here to see our locations and their hours.

Who can access my storage space?

Anyone whose name appears on the rental agreement, and who has initialed and endorsed it, is entitled to access your storage space. In addition, you may authorize others to access your space by placing their names on an access list associated with your rental agreement.

What kind of lock do I need for my space?

Tenants use both combination and key locks. However if you have a space that is accessed directly from the outside, a key lock is preferable as it weathers more favorably.

What do I do if I lose the keys to my lock?

Simply provide us with identification that matches that on file, and we will gladly remove your lock.

Get started by reserving a unit.

Feel free to reserve a space online, over the telephone, or in person at any one of our four locations.

  • Reserve a Unit
  • Personal Storage
  • Student Storage
  • Military Storage
  • Commercial Storage
  • Vehicle Storage
  • Follow Us:
Susan Legge
I have been a customer at Martin’s Climate Controlled Storage for 18 years. They provide wonderful service in a clean, well maintained and safe environment. Matthew and Paul are the familiar friendly faces that great me every-time I arrive and they can not do enough for me.
Chris Carlton
I would like to say thank you to Brenda and team at Get Smart Storage. I have had my boat at their facility for several years now and can only rave about their facility and more importantly, about their service. They take the extra steps to make sure you and your belongings are taken care of. From calls about loose tarps or tires that are getting low, Brenda makes sure that your property is safe and secure. I would recommend their facility and service for all of your storage needs.
Mike Kelly
Our experience at Get Smart Storage on Princess St has been terrific. Brenda, Paul, and Dale are super friendly and always available during extended business hours to answer any questions and receive our goods from couriers and transport companies. The property is always clean and tidy, grass is trimmed, potholes are filled, and snow is cleared quickly by the maintenance staff. Keep up the good work!
I get shipments on a regular basis
and I do appreciate the seamless receipt and secure storage of my packages. I also appreciate the cleanliness of the facility, but most of all, the friendly staff that always have a warm smile to greet me.
Michelle Demers
Paul and Matthew are always so helpful and accommodating, making the experience of renting a unit a great one. I appreciate how you both go above and beyond to assist in whatever way you can. You guys are great!
Christine Abdulla
I have been a customer of Martin’s Climate Control Storage for over 15 years. I have always been very impressed with the service, cleanliness and organization of this company. They have great hours allowing for flexibility in accessing my unit. I receive personal texts letting me know when deliveries have arrived and both Paul and Matthew are incredibly friendly and helpful every time I see them. I would highly recommend using Martin’s for long or short term storage needs.
Sherry McCauley
I wish to share why I continue to remain a happy customer of Martin’s Climate Controlled Storage 5 years and counting; At Martin’s they provide customer service with care, Paul and Mathew know you and are ready to help you always. Their location is just off the 401 making access easy. The storage facility is safely gated, clean and equipped with carts to help move storage items in/out. Looking for Storage? Look no more.
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